Last Updated: 16-12-2024
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- The legitimate interest is that it would benefit the customer for us to contact them regarding their interest in our products and then for them to make a purchase and we deliver the products to them.
Where we get personal information from
- Directly from you
How long we keep information
- If you have made a payment transaction with us, we have a legal obligation to keep your information for 6 years.
- If no payment transactions has been made between us we will only keep information for as long as you want to do business with us. If you decide that you are not interested or no longer want to do business with us, we will then securely delete your information.
Who we share information with
Others we share personal information with
- Other relevant third parties:
- This would be a company that would deliver the product to the consumer. They will only need the consumers business name, the business address and contact number to make the delivery.
- Our accountant
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
